The Kano Model: A Primer |  | 
The Kano [kah-no] model is a theory of customer satisfaction developed by Professor Noriaki Kano (now professor emeritus of the Tokyo University of Science) and his colleagues in the 1970's and 80's. Read more...
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The Kano Model: A Primer | |
The Kano [kah-no] model is a theory of customer satisfaction developed by Professor Noriaki Kano (now professor emeritus of the Tokyo University of Science) and his colleagues in the 1970's and 80's. Read more...
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